Inmate – Calls & Mail

Inmate CALLS

Prepaid Collect Calling account: The Prepaid Collect Calling account helps to pay for any calls received from a detainee at the Bexar County Adult Detention Facility. Accounts can be opened or funded on the ICSolutions website. Assistance with an account can be reached 24 hours by calling ICSolutions at 888-506-8407.


Inmates may receive letters in any quantity, mail is collected and delivered via the kiosk, five days per week (Monday through Friday), except on federal holidays. All incoming mail will be opened, inspected and scanned into the kiosk for the inmates viewing for up to 6 months. Mail that has been scanned will be held for two business days before being destroyed. To send postal mail to an inmate please follow this mailing address format:

[Inmate's name and SID number is REQUIRED]
[Include Unit location, if known]
Bexar County Adult Detention Center
200 N. Comal Street
San Antonio, TX 78207

Book Deliveries

Inmates are authorized to receive publications such as three (3) PAPERBACK books (three (3) per week, per inmate), magazines, and newspapers as long as they come direct from a publisher or an established bookstore. The inmate’s SID number MUST be on the shipping label, if not, it will be returned to sender. All paperback books must have a PERFECT binding.

Any publications from family, friends and internet sites are prohibited and all items will be returned to the sender. All third-party book vendors are prohibited. Adult magazines such as Playboy, Hustler, etc. are strictly not allowed.

Amazon Book Deliveries

You may order books from Amazon, but they must be delivered by a public carrier (US Postal Service, UPS, or FedEx). Do not use Amazon Same Day delivery that uses a contract carrier or your order will not be accepted; it will be rejected and returned to sender.


  • Do not send contraband in letters (combs, cigarettes, stickers, greeting cards with ribbon/glitter/string/beads, and other items deemed inappropriate, etc.). Any illegal items will be confiscated.
  • Do not send more than 6 photos in an envelope, photo collages, and photos larger than 5” x 7" are prohibited. Photos must not contain any type of nudity (partial nude or sexually suggestive) and all children must be fully clothed. Photos with hand gang signs and/or gestures will be rejected.
  • Do not send cash, money orders, cashiers checks, or any other such item through the mail.
  • Do not send hardback, leather-bound, or spiral-bound books. Adult magazines are strictly prohibited. All books, magazines, and newspapers must be paperback and be sent via USPS, UPS, or FedEx using well established book stores (Barnes & Noble, Books-a-Million, etc.) or direct from the publisher. Any publications from family, friends, local bookstores, and books from internet sites are prohibited.

Any prohibited items, deemed inappropriate, or contraband will be returned to sender with a mail disposition notice indicating the reason the correspondence was not deliverable. A copy of of the non-delivery notice will be sent to the inmate. Any mail that is not opened (no SID#, name & SID# do not match, inmate no longer here) will not receive a disposition notice. All mail sent to a detainee after they are released or transferred will be returned to the sender.

Receiving Mail from an Inmate

Inmates housed in the Adult Detention Center may purchase stationary, envelopes, and postage stamps through the jail commissary. Certified mail service is available through the mail room, inmates are responsible for certified mail postage.

If after reading the guidelines for the Bexar County Sheriff’s Office Mailroom, additional assistance is required please contact:


Mail Room 210-335-6240 or 210-335-6868