Utility Application Process


Our 2020 program year has ended, we have completed the review of all submissions made and have issued notices regarding your status with our agency. If you are experiencing a COVID-19 related crisis that has affected your ability to maintain your electricity bill please click on the link below to access a CEAP-CRF application.

View the Application

COVID Emergency Utility Assistance

For COVID related crisis applications, you may submit your application with all supporting documents to our designated email. 

If you received assistance from our program during the 2020 calendar year, please continue to monitor our webpage for updates regarding the availability of applications for the 2021 program year.

Request Assistance

Submit Application

Email your application to us at clientservices@bexar.org 

Requests can also be mailed to:
Bexar County Economic & Community Development
ATTN: Community Resources,
233 N. Pecos, Suite 590, San Antonio, TX 78207

Application Status

A Notice of Eligibility or Notice of Denial will be mailed to your residential address. Please call us between 12:00 p.m. - 5:00 p.m., or email us at clientservices@bexar.org, or call us at 210-355-3666 for your application status. 

Will I have my utility services disconnected?

No, at this time CPS Energy and SAWS are not disconnecting service until further notice. For more information please view www.cpsenergy.com/assistance or www.saws.org.  

  1. Application Requirements
  2. Document Requirements
  3. Non-Citizen Requirements

Application Requirements:

  • Read the first page of your application, it explains the DOCUMENTS you will need so we can accept your application.
    • Be sure to include all documents required when submitting your application.
  • Answer all the questions on your application.
    • Incomplete applications will be denied.
  • Be sure to include two (2) telephone numbers AND your email address.
    • This ensures proper communication in case we have questions, and send you notices.
  • Sign all signature pages
    • You're required to sign on all signature pages.

Submitting Your Application

To finalize the process of submitting an application, you may do one of the following: 

  1. Email us your application and all documents to Clientservices@bexar.org
    • Subject line should start with: CONFIDENTIAL
    • Followed by your CASE ID with your First and Last name.
      • Example: CONFIDENTIAL: CASE ID: 123456 Joe Smith 
  2. Mail or drop off your application along with all copies of your supporting documents to: 

Bexar County Economic and Community Development
233 N. Pecos, Suite 590
San Antonio, TX 78207