Utility Application Process

ECD Assistance

Download the COVID Utility Assistance Application Now

New Drop Box

Beginning March 22, 2021, WE ARE NO LONGER ACCEPTING APPLICATION SUBMISSIONS IN THE LOBBY. Community Resources Division has added a new teal colored drop box located at the public entrance of the Vista Verde Building for your safety and convenience.ECD Drop Box


Submit complete and signed applications with required copies to Community Resources 233 N. Pecos Suite 590 San Antonio, Texas 78207 either by MAIL OR DROP BOX. Submit ONLY copies of your documents, NO ORIGINALS. View the Drop Box Flyer

COVID Emergency Utility Assistance

For COVID related crisis applications, you may submit your application with all supporting documents to our designated email. 

If you received assistance from our program during the 2020 calendar year, please continue to monitor our webpage for updates regarding the availability of applications for the 2021 program year.

Request Assistance

Submit Application by mail

Bexar County Economic & Community Development
ATTN: Community Resources,
233 N. Pecos, Suite 590, San Antonio, TX 78207

Submit Application by Drop Box

Community Resources Division has added a new teal-colored drop box located at the public entrance of the Vista Verde Building for your safety and convenience. See the Drop Box Flyer

Application Status

A Notice of Eligibility or Notice of Denial will be mailed to your residential address. You will receive a notification to your mail or email address provided on file

Will I have my utility services disconnected?

For more information please view www.cpsenergy.com/assistance or www.saws.org.  

  1. Application Requirements
  2. Document Requirements
  3. Non-Citizen Requirements

Application Requirements:

  • Read the first page of your application, it explains the DOCUMENTS you will need so we can accept your application.
    • Be sure to include all documents required when submitting your application.
  • Answer all the questions on your application.
    • Incomplete applications will be denied.
  • Be sure to include two (2) telephone numbers AND your email address.
    • This ensures proper communication in case we have questions, and send you notices.
  • Sign all signature pages
    • You're required to sign on all signature pages.
  1. How do I apply for Utility Assistance?
  2. I was certified for Utility Assistance, when should I expect my payment to be made?
  3. I qualified for help last year, why do I always have to re-apply each year?
  4. My neighbor turned in her application after me, but she was helped first. Why is that?
  5. My spouse/roommate moved out last week, do I have to include them in my application?
  6. My utility bill is under someone else’s name. Can I still apply?
  7. I cannot provide proof of my U.S. Citizenship, can I still apply?
  8. Do I have to submit all new paperwork even though I was in the system last year?
  9. How do I know if I qualified?
  10. Is Bexar County going to pay my full bill?
  11. How do I proceed once my application is turned in?
  12. What if my services are scheduled for disconnection?
  13. How long will it take for you to work on my application?
  14. Why was my application denied?
  15. I was denied, but I still need help, can I reapply?
View All >