Utility Application Process

Request Assistance*

The new Utility Assistance online application is a 2-step process that includes the submission of an initial application form, followed by an invitation to login to an online portal where you will complete the remaining forms.

Start Your Online Application Now

*Email address required for online application – if you need help setting up an email address, you may contact a Partner Agency below or contact the Economic & Community Development Office at 210-335-3666

Application Status

A Notice of Eligibility or Notice of Denial will be emailed to the address provided on the application.

To update, upload, and complete your application. Visit Your Online Application Now

Partner Agencies

Bexar County’s Economic & Community Development Department partners with agencies that lend assistance and support to residents. If you need help filling out our online application, setting up an email address, or just need access to a computer, please reach out to a Partner Agency near you.

See all partner agencies

Will I Have My Utility Services Disconnected?

For more information please view www.cpsenergy.com/assistance or SAWS

Application Requirements
Document Requirements
Minimum Income Levels
Proof of Income Requirements

Application Requirements:

Read the first page of your application, as it explains the documents that are needed. Be sure to include all documents required when submitting a complete application.
Answer all the questions on your application. Incomplete applications will be denied.
Be sure to include two (2) telephone numbers and your email address. This ensures proper communication for questions and notices .
You're required to sign on all signature pages. If applying online, you will sign electronically using your computer touchpad, phone touchscreen, or mouse.

Digitally Sign Document using Touch or Mouse:

Please Note: Email address will be required for online application

Household Size	Federal Poverty Level	Area Median Income $74,100
	100% FPL	125% FPL	150% FPL	80% AMI
1	$12,880.00	$16,100.00	$19,320.00	$40,350.00
2	$17,420.00	$21,775.00	$26,130.00	$46,100.00
3	$21,960.00	$27,450.00	$32,940.00	$51,850.00
4	$26,500.00	$33,125.00	$39,750.00	$57,600.00
5	$31,040.00	$38,800.00	$46,560.00	$62,250.00
6	$35,580.00	$44,475.00	$53,370.00	$66,850.00
7	$40,120.00	$50,150.00	$60,180.00	$71,450.00
8	$44,660.00	$55,825.00	$66,990.00	$76,050.00

Frequently Asked Questions

I was certified for utility assistance, when should I expect my payment to be made?

Any eligible payments are processed and posted by the end of every qualifying month.

My spouse/roommate moved out last week, do I have to include them in my application?

Yes.

My utility bill is under someone else’s name. Can I still apply?

Yes, if that person lives with you; or
If that person does not live with you, you must be secondary on the account.

I cannot provide proof of my U.S. citizenship, Can I still apply?

Yes, you can apply, however, if proof is not submitted, we will have to deny your case. Proof of U.S. Citizenship status is a federal requirement, without this verification, we cannot release funding.

Do I have to submit all new paperwork even though I was in the in the system last year?

Yes, a new application and submission of documentation is required each year.

How do I know if I qualified?

Once your application has been reviewed and you are determined eligible, you will receive a ‘NOTICE OF ELIGIBILITY’ letter. This letter will outline the program you are eligible for and the amount(s) of assistance you qualified for. If you submitted an online application, you will receive an email with a link to the letter. If you applied with a paper application, the letter will be sent to you in the mail.

What if I have a disconnect notice?

Please contact CPS Energy for arrangements or contact United Way at 210-227-4357 to seek assistance during our processing period.

Why was my application denied?

You will receive a ‘NOTICE OF DENIAL’ explaining why your application was denied.
You have 20 days from the date of your Notice of Denial to respond.

I am having trouble submitting my application online.

Online application allows Clients to apply directly to our program.

Why do I have to apply online?

Online application allows Clients to apply directly to our program.

Where can I call if I have any questions?

210-335-3666