Utility Application Process

COVID Emergency Utility Assistance

How can I request an application for CPS Energy utility assistance?

Utility assistance applications are available here. To view a sample of a completed application, click here. You can also request a mailed application for utility assistance by emailing clientservices@bexar.org, or by phone at 210-335-3666 Monday through Friday from 8 am - 5 pm.

How can I submit an application for utility assistance once I receive it?

Email your application to us at clientservices@bexar.org 

Requests can also be mailed to:
Bexar County Economic & Community Development
ATTN: Community Resources,
233 N. Pecos, Suite 590, San Antonio, TX 78207

How can I check the status of my application?

A Notice of Eligibility or Notice of Denial will be mailed to your residential address. Please call us between 12:00 p.m. - 5:00 p.m., or email us at clientservices@bexar.org, or call us at 210-355-3666 for your application status. 

Will I have my utility services disconnected?

No, at this time CPS Energy and SAWS are not disconnecting service until further notice. For more information please view www.cpsenergy.com/assistance or www.saws.org.  

  1. Application Requirements
  2. Document Requirements
  3. Non-Citizen Requirements

Application Requirements:

  • Read the first page of your application, it explains the DOCUMENTS you will need so we can accept your application.
    • Be sure to include all documents required when submitting your application.
  • Answer all the questions on your application.
    • Incomplete applications will be denied.
  • Be sure to include two (2) telephone numbers AND your email address.
    • This ensures proper communication in case we have questions, and send you notices.
  • Sign all signature pages
    • You're required to sign on all signature pages.

Submitting Your Application

To finalize the process of submitting an application, you may do one of the following: 

  1. Email us your application and all documents to Clientservices@bexar.org
    • Subject line should start with: CONFIDENTIAL
    • Followed by your CASE ID with your First and Last name.
      • Example: CONFIDENTIAL: CASE ID: 123456 Joe Smith 
  2. Mail or drop off your application along with all copies of your supporting documents to: 

Bexar County Economic and Community Development
233 N. Pecos, Suite 590
San Antonio, TX 78207