- Home
- Government
- Offices & Departments
- Economic & Community Development
- Community Resources
- Utility Application Process
Utility Application Process
COVID Emergency Utility Assistance
How can I request an application for CPS Energy utility assistance?
Utility assistance applications are available here. To view a sample of a completed application, click here. You can also request a mailed application for utility assistance by emailing clientservices@bexar.org, or by phone at 210-335-3666 Monday through Friday from 8 am - 5 pm.
How can I submit an application for utility assistance once I receive it?
Email your application to us at clientservices@bexar.org
Requests can also be mailed to:
Bexar County Economic & Community Development
ATTN: Community Resources,
233 N. Pecos, Suite 590, San Antonio, TX 78207
How can I check the status of my application?
A Notice of Eligibility or Notice of Denial will be mailed to your residential address. Please call us between 12:00 p.m. - 5:00 p.m., or email us at clientservices@bexar.org, or call us at 210-355-3666 for your application status.
Will I have my utility services disconnected?
No, at this time CPS Energy and SAWS are not disconnecting service until further notice. For more information please view www.cpsenergy.com/assistance or www.saws.org.
Application Requirements:
- Read the first page of your application, it explains the DOCUMENTS you will need so we can accept your application.
- Be sure to include all documents required when submitting your application.
- Answer all the questions on your application.
- Incomplete applications will be denied.
- Be sure to include two (2) telephone numbers AND your email address.
- This ensures proper communication in case we have questions, and send you notices.
- Sign all signature pages
- You're required to sign on all signature pages.
Identification Requirements:
- Valid U.S. Passport, or
- A valid government issued ID/Driver’s License AND your birth certificate, or
- Valid ID/Driver's License AND voter registration card.
Please note: ALL forms of identification must NOT be expired.
Proof of Income Requirements:
- Check Stubs (Most Recent):
- 5 stubs if paid weekly,
- 3 stubs if paid bi-weekly,
- 2 stubs if paid semi-monthly,
- 1 check if paid stub for monthly, or
- Declaration of Income Statement document for cash payments or self-employment, or,
- Annuity/pension award letter, or
- Veteran award letter for current year, or
- Social Security award letter for current year, or
- Child support Declaration of Income letter, or
- TANF HHSC letter.
Please note: Bank statements are not accepted.
Identification Requirements:
- You must submit a valid copy of your Permanent Resident Card
Proof of Income Requirements:
- Check Stubs (Most Recent):
- 5 stubs if paid weekly,
- 3 stubs if paid bi-weekly,
- 2 stubs if paid semi-monthly,
- 1 check if paid stub for monthly, or
- Declaration of Income Statement document for cash payments or self-employment, or,
- Annuity/pension award letter, or
- Veteran award letter for current year, or
- Social Security award letter for current year, or
- Child support Declaration of Income letter, or
- TANF HHSC letter.
Please note: Bank statements are not accepted.
SAVE (Electronic Immigration Status Verification) Information:
Your application may be denied if we cannot verify your status by SAVE. If this happens, you will have to update your immigration record.
Submitting Your Application
To finalize the process of submitting an application, you may do one of the following:
- Email us your application and all documents to Clientservices@bexar.org
- Subject line should start with: CONFIDENTIAL
- Followed by your CASE ID with your First and Last name.
- Example: CONFIDENTIAL: CASE ID: 123456 Joe Smith
- Mail or drop off your application along with all copies of your supporting documents to:
Bexar County Economic and Community Development
233 N. Pecos, Suite 590
San Antonio, TX 78207
- How do I apply for Utility Assistance?
- I was certified for Utility Assistance, when should I expect my payment to be made?
- I qualified for help last year, why do I always have to re-apply each year?
- My neighbor turned in her application after me, but she was helped first. Why is that?
- My spouse/roommate moved out last week, do I have to include them in my application?
- My utility bill is under someone else’s name. Can I still apply?
- I cannot provide proof of my U.S. Citizenship, can I still apply?
- Do I have to submit all new paperwork even though I was in the system last year?
- How do I know if I qualified?
- Is Bexar County going to pay my full bill?
- How do I proceed once my application is turned in?
- What if my services are scheduled for disconnection?
- How long will it take for you to work on my application?
- Why was my application denied?
- I was denied, but I still need help, can I reapply?