Community Resources

Division Overview

The Community Resources division of the Economic and Community Development department provides financial assistance for utility payments and administers the Pauper Burial program.

The Community Resources division receives funding from the State of Texas to offer financial assistance to eligible Bexar County residents for electric and natural gas utility bills. This assistance is designed to prevent utility disconnection and to assist households in becoming self-sufficient.

Job Openings:

We are currently accepting applications for a Temporary Intake Worker and Temporary Outreach Clerk. Please send completed applications and resumes to the hiring supervisor listed in each job description. 

Office Closure:

In observance of the Labor Day, Bexar County Holiday, the Community Resources Utility Assistance and Pauper Burial Offices will be closed on Monday, September 7, 2020.  Normal office hours will resume on Tuesday, September 8, 2020.

View Our Assistance Programs:

  1. REAP - Energy Assistance
  2. CEAP - Energy Assistance
  3. Pauper Burial Assistance
  4. Helpful Documents

REAP - Resident Energy Assistance Program

This program provides utility assistance to CPS Energy ratepayers to support the health of families and individuals experiencing a financial hardship. Priority is given to individuals who are elderly, disabled, or a household with children 16 years of age and younger or a ratepayer enrolled in CPS Energy’s Critical Care Program. 

In order to receive assistance the applicant must:

  • Be a CPS Energy customer
  • Reside in Bexar County outside the of San Antonio city limits 
  • Have income that does not exceed 125% of the Poverty Income Guideline (PDF) 

For additional assistance, please contact us at 210-335-3666 or email us at clientservices@bexar.org

Mailing Address:

Bexar County Economic & Community Development Attn: Utility Assistance
233 N. Pecos, Suite 590
San Antonio, Texas 78207

Important Notices:

  1. Effective February 3, 2020 the utility assistance funded by the Texas Department of Housing and Community Affairs CEAP, has changed the income guidelines for 2020.  The income eligibility is based on 150% of the listed Federal Poverty Guidelines per persons in Family or Household.

    Persons in Household
    150% of Federal Poverty Guidelines
    1
    $19,140
    2
    $25,860
    3
    $32,580
    4
    $39,300
    5
    $46,020
    6
    $52,740
    7
    $59,460
    8
    $66,180

    Families with more than 8 persons add $6,720 for each additional person.

  2. Effective January 2020, we have closed out the 2019 year, and the 2019 applications are no longer valid or will be accepted. 2020 applications are available here.

  3. Phone lines are open on Monday from 10:30 am to 11:30 am and Tuesday’s through Friday from 8:00 am to 11:30 am.  Phone lines re-open Monday through Friday from 2:00 pm to 4:30 pm for all Utility Assistance inquiries.  For Pauper Burial information please contact the Pauper Burial Office at (210) 335-0757.

  4. Notice of Changes-Texas Department of Housing & Community Affairs (TDHCA) Comprehensive Energy Assistance Program (CEAP) funded Utility Assistance: All 2020 rule changes are according to the TDHCA item 10 Texas Administrative Code (TAC) Chapter 6.310 rule and becomes effective January 1, 2020. The "Household Crisis" program was renamed to "Crisis Assistance" program (CAP).  To qualify and receive benefits under the CAP the following criteria are required: (1) Households must have lost service (disconnected) or be at risk of disconnection; and (2) Must meet one of three conditions: Extreme Weather Conditions; Disaster; or Life-threatening Crisis.  

    Note, under the TDHCA - CEAP funding source, both programs: (1) Utility Assistance Program (UAP) and (2) Crisis Assistance Program (CAP) require with a completed and signed application proof of (a) U.S. Citizenship, (b) government identity and (c) income for all household members. Be aware, additional questions will be asked on new 2020 applications. If you would like more information regarding these program rule changes please visit the Texas Department of Housing and Community Affairs Comprehensive Energy Assistance Program website at: www.tdhca.state.tx.us/community-affairs/ceap/index.htm

  5. If you are in danger of disconnection, we recommend you contact CPS Energy at (210) 353-2222 to request an extension on your account or to make payment arrangements to avoid disconnection. For a listing of additional resources, please contact United Way by dialing 211.