Community Impact

Division Overview

The Community Impact division of the Economic and Community Development department provides financial assistance for utility payments to eligible Bexar County residents. This assistance is designed to prevent utility disconnection and to assist households in becoming self-sufficient. 

Have the Community Impact team at your next outreach event!
Click here and submit the Outreach Registration Form to

Community Impact Utility Assistance

Utility assistance programs are available to ratepayers to support the health of families and individuals experiencing financial hardship while assisting low-income households in meeting their immediate energy needs. These programs also encourage consumers to control energy costs for years to come through energy education.

In order to receive assistance, the applicant must:

  • Be a CPS Energy customer
  • Reside in Bexar County (you may still qualify if you live outside San Antonio, in one of the 26 suburban cities)
  • Be a U.S citizen or meet non-citizen criteria
  • Meet income guidelines

Income Guidelines

Household Size

Federal Poverty Level

Area Median Income

100% FPL125% FPL150% FPL80% AMI

The following documents must be provided to determine eligibility:

  • Proof of identification 
  • Proof of citizenship 
  • Proof of income
  • Proof of CPS account number 

View a Detailed List


For additional assistance, please contact us at 210-335-3666.

Helpful Documents:

Other Energy Resources:

  • Payment Arrangements: If you are in danger of being disconnected, please contact CPS Energy at 210-353-2222. You may be eligible for an extension to avoid disconnection of services.
  • Other Resources: United Way offers free and confidential information for a variety of services, call 2-1-1 or 227-HELP