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Frequently Asked Questions & Additional Resources
The Bexar County Military & Veterans Services Center has prepared a list of the most Frequently Asked Questions (FAQ's_ to assist you. Please review this FAQ to see if your question has already been addressed, or click on the eBenefits Account link for guidance in ordering military records and creating an eBenefits account.
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- How can I order my DD-214, Service Medical Records, and/or Original Military Personnel File/Service Record (OMPF)?
- What documents do I need if I am making a first-time claim?
- What if I already have a service-connected disability and I want to add another condition? What if I want to increase a rating?
- What other offices can assist with my claim?
- How do I check the status of my claim?
- How do I apply for VA Healthcare?
- How can I apply for a VA Home Loan?
1. How Can I order my DD-214, Service Medical Records, and/or Original Military Personnel File/Service Record (OMPF)?
To order any of these documents, free and mailed directly to the address you provide, visit the following site: National Archives Online Veterans Records Request
For a detailed step-by-step process on how to order records online click on the Ordering Records tab above.
For additional questions please call the National Personnel Records Center at 314-801-0800.
2. What documents do I need if I am making a first-time claim?
You will need the following documents:
- Marriage Certificate
- Birth Certificate
- Spouse and/or Dependents Social Security Number
- Spouse's Date of Birth
- The amount of support you pay for each child (If the dependents are not living with you)
- Any medical records from a private physician or the names, addresses, and phone numbers of private physicians that are treating you for claimable conditions.
- The name of your financial institution, checking or savings account number, and routing number
3. What if I already have a service-connected disability and I want to add another condition? What if I want to increase a rating?
If you have never been to our office before you will need to bring your DD-214 and your last rating decision letter.
4. What other offices can assist with my claim?
The Texas Veterans Commission (the state Veterans agency) can assist you at the following locations:
Frank Tejeda VA Outpatient Clinic
5788 Eckhert Road (2nd Floor)
San Antonio, TX 78240
Phone: 210-699-5076
Walk-ins Only
Audie Murphy VA Hospital
7400 Merton Minter Blvd
Building 4, Room 107
San Antonio, Texas 78229
Phone: 210-617-5175
Walk-ins Only
Fort Sam Houston
2263 Stanley Road
B100A (Basement)
San Antonio, TX 78234
Phone: 210-221-2044
Appointments Only
Wilford Hall VA Outpatient Clinic
2200 Bergquist Drive
Suite 1, 1st Floor, Room 1P08
San Antonio (Lackland AFB), TX 78236
Phone: 210-292-7401
Appointments Only
5. How do I check the status of my claim?
There are three ways you can check the status of your claim or appeal:
- Call the VA toll free number at 1-800-827-1000
- Register for an eBenefits account at the eBenefits website
- Email the VA through the Ask VA (AVA) website
6. How do I apply for VA Healthcare?
To apply for VA healthcare you can complete a VA Form 10-10EZ online
You can also apply in person at:
Audie Murphy VA Hospital
Enrollment and Eligibility Department
7400 Merton Minter Road
San Antonio, TX 78229
Phone: 210-617-5300, ext. 16318
or
Frank Tejeda VA Outpatient Clinic
5788 Eckhert Road (1st Floor, Eligibility Office)
San Antonio, TX 78240
Phone: 210-699-2100
7. How can I apply for a VA Home Loan?
To apply for a VA Home Loan you must complete a VA form 26-1880. Attach a copy of your DD-214 and mail both forms to the following address:
Atlanta Regional Loan Center
ATTN: COE (282) P.O. Box 100034
Decatur, GA 30031
For more information on VA Home Loans please call the Houston Regional Office Loan Guaranty Office at 1-888-232-2571.
How to Order Veterans Records
Ordering Veterans records online is simple and easy. The following steps will guide you through the process of ordering your records online.
- Visit the National Archives' Military Service Records page.
- Select which type of record you want to order. To order online click "eVetRecs" next to the record type.
- Please note: You must have pop-ups enabled for this site.
- Read the eVetRecs notice and click "Continue".
- Fill in your relationship to the Veteran (self or kin) and which records you are seeking, current or former service, and click "Continue".
- If you are not the Veteran or kin of the Veteran, you must fill out the FS 180 form.
- Fill in all Veteran Service Details to describe the Veteran's service and what you are looking for and click "Continue".
- Fill in all personal information related to the Veteran and click "Continue".
- Indicate which records you are requesting and click "Continue". You are able to request three (3) records as needed:
- DD-214
- Service Medical Records
- Original Military Personnel File (OMPF/Service Record)
- Enter the delivery address for the records and contact information and click "Continue".
- Select "Print" to print two (2) forms: Signature of Verification and Copy of Signature Verification.
- On the Signature Verification form, the Veteran will need to sign and print their name, and then fax or mail the request to the National Personnel Records Center (NPRC). The address and fax number are also found on the Copy of Signature Verification form.
- Fax:
314-801-9049 - Mail:
NPRC Web
1 Archives Drive
St. Louis, MO 63138-1002
- Fax:
- The Veteran keeps the Copy of Signature Verification for their records; it should not be mailed or faxed. Records will be received within 90 days.
Any questions regarding the request can be made to NPRC through phone or mail:
- Phone:
314-801-0800 - Mail:
NPRC Web
1 Archives Drive
St. Louis, MO 63138-1002
How to Create an eBenefits Account
The first step in using eBenefits is to establish an account. There are different kinds of accounts used on eBenefits. This guide will explain each type of account and give a step-by-step process on how to create them.
Types of Accounts
- Basic Account: Gives user limited access to various eBenefits features
- Premium Account: Gives user unlimited access to all eBenefits features
How to Register
- Visit the eBenefits website and click "Register" in the upper right corner.
- Depending on the registration method, the Veteran will be prompted to read the Self-Service Consent to Monitor at different points and check agreement to the terms before continuing.
- Select the method the Veteran wants to use for DS LOGON Registration:
- Common Access Card: If the Veteran wants to use a Common Access Card (typically Active Duty), they can select the Common Access Card option and click "Continue". Read the notice and then click "Register".
- DFAS myPay: If the Veteran wants to use their DFAS myPay login, they can select the DFAS myPay option and click "Continue". Then enter their login credentials and click "Register".
- Other: If the Veteran does not have a Common Access Card or DFAS myPay, they can select the last option to register manually as long as they meet the criteria listed in that option and click "Continue". Fill out the Veteran's personal details and click "Submit".
- Once all details have been entered, the Veteran will be given the option of upgrading to the highest possible account through one (1) of three (3) ways:
- Online Remote Proofing
- If the Veteran is enrolled in DEERS, they can enter their information to be verified through DEERS and begin the online remote proofing process.
- VA Telephone Proofing
- Call 1-800-827-1000, the options 7, 7, and 0
- Information necessary to complete verification:
- Veteran's Name
- Veteran's Social Security Number
- Veteran's checking or savings account number
- Dollar amount of the most recent Electron Funds Transfer (EFT)
- In Person Proofing at a VA Regional Office (VARO)
- Visit any VARO and bring at least two (2) I-9 identity documents (e.g.: passport, drivers license, military or retired ID, Social Security card, birth certificate).
- Once the request is completed the Veteran will receive a DS LOGON activation letter in the mail after 7 - 12 business days.
- With the receipt of the activation letter, the Veteran can return to the eBenefits site and active their account.
- Online Remote Proofing
- Return to the eBenefits site to access their features.
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Physical Address
1422 E. Grayson St., 4th Floor
Grayson Heights Building
San Antonio, TX 78208
Phone: 210-335-6775Fax: 210-335-3632
Hours of OperationMonday - Friday:
8:00 am - 12:00 pm
1:00 pm - 5:00 pm
By Appointment Only