Frequently Asked Questions & Additional Resources

How to Order Veterans Records

Ordering Veterans records online is simple and easy. The following steps will guide you through the process of ordering your records online.

1. Visit the National Archives' Military Service Records page.
2. Select which type of record you want to order. To order online click "eVetRecs" next to the record type.
   • Please note: You must have pop-ups enabled for this site.
3. Read the eVetRecs notice and click "Continue".
4. Fill in your relationship to the Veteran (self or kin) and which records you are seeking, current or former service, and click "Continue".
   • If you are not the Veteran or kin of the Veteran, you must fill out the FS 180 form.
5. Fill in all Veteran Service Details to describe the Veteran's service and what you are looking for and click "Continue".
6. Fill in all personal information related to the Veteran and click "Continue".
7. Indicate which records you are requesting and click "Continue". You are able to request three (3) records as needed:
   • DD-214
   • Service Medical Records
   • Original Military Personnel File (OMPF/Service Record)
8. Enter the delivery address for the records and contact information and click "Continue".
9. Select "Print" to print two (2) forms: Signature of Verification and Copy of Signature Verification.
10. On the Signature Verification form, the Veteran will need to sign and print their name, and then fax or mail the request to the National Personnel Records Center (NPRC). The address and fax number are also found on the Copy of Signature Verification form.
    • Fax:
      314-801-9049
    • Mail:
      NPRC Web
      1 Archives Drive
      St. Louis, MO 63138-1002
      
11. The Veteran keeps the Copy of Signature Verification for their records; it should not be mailed or faxed. Records will be received within 90 days.

Any questions regarding the request can be made to NPRC through phone or mail:

• Phone:
  314-801-0800
• Mail:
  NPRC Web
  1 Archives Drive
  St. Louis, MO 63138-1002

How to Create an eBenefits Account

The first step in using eBenefits is to establish an account. There are different kinds of accounts used on eBenefits. This guide will explain each type of account and give a step-by-step process on how to create them.

Types of Accounts

• Basic Account: Gives user limited access to various eBenefits features
• Premium Account: Gives user unlimited access to all eBenefits features

How to Register

1. Visit the eBenefits website and click "Register" in the upper right corner.
2. Depending on the registration method, the Veteran will be prompted to read the Self-Service Consent to Monitor at different points and check agreement to the terms before continuing.
3. Select the method the Veteran wants to use for DS LOGON Registration:
   1. Common Access Card: If the Veteran wants to use a Common Access Card (typically Active Duty), they can select the Common Access Card option and click "Continue". Read the notice and then click "Register".
   2. DFAS myPay: If the Veteran wants to use their DFAS myPay login, they can select the DFAS myPay option and click "Continue". Then enter their login credentials and click "Register".
   3. Other: If the Veteran does not have a Common Access Card or DFAS myPay, they can select the last option to register manually as long as they meet the criteria listed in that option and click "Continue". Fill out the Veteran's personal details and click "Submit".
4. Once all details have been entered, the Veteran will be given the option of upgrading to the highest possible account through one (1) of three (3) ways:
   • Online Remote Proofing
     • If the Veteran is enrolled in DEERS, they can enter their information to be verified through DEERS and begin the online remote proofing process.
   • VA Telephone Proofing
     • Call 1-800-827-1000, the options 7, 7, and 0
     • Information necessary to complete verification:
       • Veteran's Name
       • Veteran's Social Security Number
       • Veteran's checking or savings account number
       • Dollar amount of the most recent Electron Funds Transfer (EFT)
   • In Person Proofing at a VA Regional Office (VARO)
     
     • Visit any VARO and bring at least two (2) I-9 identity documents (e.g.: passport, drivers license, military or retired ID, Social Security card, birth certificate).
     • Once the request is completed the Veteran will receive a DS LOGON activation letter in the mail after 7 - 12 business days.
     • With the receipt of the activation letter, the Veteran can return to the eBenefits site and active their account.
5. Return to the eBenefits site to access their features.